1. Overview
We want you to be confident in iShowGbps. This policy explains refunds for hosting plans and add-ons purchased through our panel or checkout.
2. 14-day satisfaction window
New customers may request a full refund within 14 days of the first paid invoice for a given product line (cloud, web, or game), provided the account has not committed a material AUP violation. One satisfaction refund per customer per product line.
3. Non-refundable items
Domain registrations and transfers, third-party licences, completed migration labour, and cryptocurrency payments after blockchain confirmation are generally non-refundable. Partial months on annual plans are refunded pro-rata only when required by law or at our discretion for service faults covered by the SLA.
4. SLA credits
Qualifying downtime may earn service credits per our SLA. Credits apply to future invoices and are not cash refunds unless law requires otherwise.
5. How to request a refund
Open a ticket via Contact or your panel with invoice number and reason. We respond within two business days. Approved card refunds post to your original payment method within 5, 10 business days.
6. Chargebacks
Contact us before initiating a chargeback so we can resolve the issue. Unfounded chargebacks may lead to account closure and collection of outstanding fees.